Return policy of Salwa Petersen GmbH concerning online sales and electronic business transactions conducted via www.salwapetersen.com for purchases by private customers.

As of October 1^st, 2020

Our deliveries worldwide are sent from our delivery warehouse to the address you specify. Deliveries to PO boxes are not permitted. We currently ship to all countries of the world where DHL Express International delivers. All orders, regardless of destination will be delivered free of charge from an amount of 150 EUR. For any order amount lower than this amount, we charge an amount that corresponds to your destination. By “order amount” we mean the total amount that you are due to pay for the ordered goods.

 

Article 1 – Right of withdrawal and return

You have the option of returning your order according to the deadline (30 days) defined in our terms and conditions.

You should first contact us before returning the goods, provided the goods meet the other conditions of the cancellation policy in our terms and conditions. You can find out more about your right of withdrawal for salwapetersen.com orders in our terms and conditions.

In order to exercise your right of cancellation, you must make a clear declaration regarding your decision (preferably by email) by contacting the following:

Salwa Petersen GmbH, Hafenweg 22, 48155 Münster, Germany or contact@salwapetersen.com

In order to revoke this contract, the declaration must not necessarily have been received by us within the revocation period but must have been sent before the end of the revocation period.

 

Article 2 - Consequences of revocation

If you revoke this contract, we must reimburse you for all payments we have received from you within thirty days from the date on which your declaration concerning the revocation of this contract was received by us and we have received the goods whose order was cancelled. For the purposes of this reimbursement, we shall use the same method of payment you used in the original transaction, unless otherwise explicitly agreed with you. You will not be charged for any reimbursement.

We are entitled to reimburse you only once we have received the products in question.

Please note that each item must be returned in the same condition as when they were received. Products must not be opened and must be returned in their original packaging (with transparent packaging). The return obligation includes all items of the shipment, including the outer packaging, filling, silk paper, postcard and e-commerce box. We reserve the right to deduct the corresponding amount if the shipment is only partially made.

The sale of any item that has been personalized is by definition final.

You must return the products to us within fourteen days of submitting your declaration concerning the revocation of this contract. You must have sent the products within the thirty-day period in order to meet the deadline.

 

Article 3 - Costs and risks of the return

You bear the full costs and risk of the return. In particular, you are responsible for any loss or damage that is caused to the product by the shipment provider that you use for the return.

You must only bear the costs of the loss of value of the products if this loss of value is due to the products not being handled in an acceptable manner in checking their quality, characteristics or functions.

 

Article 4 - Sample revocation form

If you would like to revoke this contract, please copy and paste the form below and return it to us preferably by email.

• Address to: Salwa Petersen GmbH, Hafenweg 22, 48155 Münster Germany, contact@salwapetersen.com
• I/we hereby revoke the contract I/we concluded concerning the purchase of the following products (*) / the performance of the following service (*)

-Ordered on (*)/received on (*)

-Name of the customer(s)

-Address of the customer(s)

• Signatures of the customer(s) (only in the case of written declarations)
• Date

_______________ (*) Delete as applicable

 

Article 5 - Obligation to reimburse

The obligation to reimburse a payment must be met within 30 days. The period begins once we have received the returned products.